Q1: What is the Mobile Experience?
A1: The Mobile Experience is our new web-based messaging platform designed to replace the old Mobile Command Center (MCC). It brings a modern look, easier navigation, and improved features for sending messages on the go.
Q2: Do I need to download anything?
A2: Nope! The Mobile Experience runs right in your web browser. Just go to messaging.highgroundsolutions.com. You can also add it to your home screen for easy access, no app store required. You log in with your ParishCast login.
Q3: When is the Mobile Command Center going away?
A3: The MCC is no longer supported and has been removed from the Google Play Store. While it may still work on some iOS devices, we recommend all users move to the new Mobile Experience going forward.
Q4: Can I still send emergency alerts?
A4: Yes, you are able to send emergency alerts in the Mobile Experience.
Q5: Can I send a combination message (text + email, etc.)?
A5: Yes! You are able to send messages the method your organization would like them to be sent.
Q6: Can I see delivery results or message stats?
A6: Delivery data and bounce reporting are not available in the Mobile Experience yet. You can still view that data in the desktop system.
Q7: Are message templates supported?
A7: Yes! You can choose from your saved templates when creating a new message but currently, any template with an attachment will not be available.
Q8: Can I resend a past alert?
A8: Yes, you can view a previous alert and resend it with or without changes. This makes follow-up messaging simple and fast.
Q9: Can I add or edit users from the Mobile Experience?
A9: Yes. You can add users, edit their contact information, update preferred languages, and assign them to groups, all from your phone or desktop browser.
Q10: Can I send a message to one person?
A10: Yes! You can send a message to an individual without creating a group. The Mobile Experience will name the message thread using the recipient’s name instead of a timestamp.
Q11: Can I manage my groups from the Mobile Experience?
A11: Yes. You can create, edit, and assign groups, just like you do in the desktop version
Q12: Will the system translate messages automatically?
A12: Some language support is in place for text messages when the user’s language is set in the desktop system. This feature is still being tested in the Mobile Experience. Email translation is not currently supported.
Q13: If someone has multiple phone numbers, will they get the message on all of them?
A13: Yes. The system sends the message to all listed numbers unless filters are used. Be sure to label numbers correctly in the contact record.
Q14: Can I track how many messages I’ve sent?
A14: Yes. The Mobile Experience includes a usage summary on your dashboard showing how many voice and text messages you have left for the month. Email tracking is not included yet.
Q15: Where can I get help using the Mobile Experience?
A15: Visit support.highgroundsolutions.com for tutorials, step-by-step guides, and training resources.
Q16: What should I do if something doesn’t work?
A16: Contact our support team, or submit a ticket through the Help Center. We're here to help!
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