PSFS Home - Giving history: Why am I not able to see giving history?

Why am I not able to see giving history?

The following items may affect what you may or may not see on a family's giving history page:

NOTE: you will only see transactions for which you have fund permissions


Have you or your staff been set up with the proper access rights and fund permissions?

Are the contributions you expect to find on the Giving History page in a closed batch? or were they entered directly on the Contributions page? (if so, skip these bullets)

  • Only posted contributions that are in a closed batch or that were posted directly on the contributions page will be present on the giving history page.

Double-check the tax-deductible status of the fund 

Double-check to see if the posting was made to the family record or to the member record

Double-check the posting date

  • The posting date must fall within the selected year on the giving history page. If you know you selected the correct year on this page and all of the above criteria is met, go to the Contributions page and double-check the posting date.

Set the filters to the broadest options available 




Administration → Manage Staff








Tax Deductible | Include Member Information | Funds Filter | Years Filter












Have more questions? Submit a request


  • Still cant see history from family page. All "helpful hints" (NEVER helpful on any of your training) have been review, and still not giving history on a family that has given every month this year.

    Comment actions Permalink
  • @Mary, thank you for your feedback. I will try to make the "need fund permissions" information more obvious.  I saw your ticket and that this issue was resolved when you obtained the proper permissions.

    Comment actions Permalink

Please sign in to leave a comment.