This article walks through sending a text message from the Communication module.

Access the Communication Module

1. From the left navigation menu, select Communication.
2. The Messages list opens, showing existing messages and a New Message button.

Start a New Text Message

1. From the Messages list, select New Message.
2. Choose Text.
3. Select Next to continue.

Select Recipients

1. Under Who do you want to send it to?, select a recipient type: Family, Member, Member Workgroup, or Family Workgroup.
2. In the list that opens, use the search field to find a recipient, or scroll to browse.
3. Select the checkbox next to each recipient to add, then select Done.
4. Select Next to continue.

Note: If a selected recipient doesn't have a phone number on file, a warning appears letting you know they may not receive the text.

Compose the Text Message

1. Under Text Recipient Response, choose whether to request a response: Request recipient message response or No response requested from recipient.
2. Enter a Subject.
3. Enter your message text in the Message field.
4. Select Next to continue.

Note: A character counter under the Message field shows how many text messages your content will use. Select the i icon next to the counter to see the full breakdown: 1-160 characters sent as 1 message, 161-306 as 2 messages, 307-460 as 3 messages, and 461-612 as 4 messages.

Preview and Send the Text Message

1. Review the Message Title, Recipients, and message preview for accuracy.
2. Select Send to send the message immediately, or select Schedule to send it later.

Confirm the Message Was Sent

After you select Send, a confirmation appears, and you're returned to the Messages list. The new message appears at the top of the list, tagged SMS.

Updated September 04, 2026 02:31