This article walks through opening a message in the Communication module and reviewing its details.
Open a Message
- From the left navigation menu, select Communication.
- From the Messages list, select the message you want to review.
The message opens on the Message tab. The header shows the message title along with status and type labels (for example, Sent and Email). Below that, you'll see who sent it, when it was sent, the recipients, and the message content.
Review the Message Details
- Select the three-dot menu in the upper-right corner of the message.
- Select View Details.
Note: The same menu includes Use as Draft, which starts a new message pre-filled with this message's content.
Delivery metrics for the message appear directly below Message Details. For more, see the Sent Message Analytics and Sync article.
The Message Details section appears at the top of the Analytics tab and shows:
- Sent By: the staff member who sent the message.
- Sent On: the date and time it was sent.
- Notification: the notification setting used for the send.
- Segmentation: the recipient grouping the message was addressed to.
- Priority: whether the message was sent as Emergency or Non-Emergency.
- Individual: the individual recipients the message was addressed to.
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