This article walks through finding messages that have received replies in the Communication module and reading those replies.
Find Messages With Replies
- From the left navigation menu, select Communication.
- Select the Received filter tab.
This filters the Messages list to messages that have inbound activity from recipients, so you don't have to scan the full list.
Read the Replies
- Select the message you want to review.
- The message opens on the Message tab.
- Your original message appears at the top, and any replies appear below it in a thread. The number in the circle above the thread is the reply count.
- Each reply shows the recipient's name, the time it came in, and what they wrote.
Note: For text messages, recipients can only reply if the message was sent with Request recipient message response selected. See the Sending a Text Message article for that setting.
When a Message Has No Replies
If a message hasn't received any replies, the reply count shows 0, and the thread reads No inbound replies yet.
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