How to resolve this error when attempting to process payment, 'Only alphanumeric and -_',.: characters allowed"
If you are attempting to process a payment in the Virtual Terminal and have received the following error: "Only alphanumeric and -_',.: characters allowed" it is likely due to an ampersand (&) in the "Name on Card" field when the payment profile was created.
Image of the error and the likely cause:
The offending characters must be removed and replaced, in this case with the word "and," in order for payments to be processed in the Virtual Terminal. Note: it will not affect recurring donations or one-time donations set up in the donor interface, text giving, the giving form, nor any event forms with payment capability.
To correct, follow these instructions.
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