PSFS Offering | Donor Reports - Statements: How to find missing contributions

How to find missing contributions

Did a family or member contact you stating a contribution is not displayed on their statement or is the total incorrect on their tax receipt?  

Contributions could be missing for assorted reasons, such as the contribution was: 

  • Posted to the incorrect year/date
  • Posted to the incorrect fund
  • Mistakenly posted to the wrong family or member record
  • Marked as non-tax-deductive when it should be marked as tax-deductible
  • Contribution is in an Open or In Review Batch
  • Posted as the wrong payment type or the payment type is not selected in Report Filters 

 

Start with searching for the contribution(s) using one of the following: 

 

Contributions Found! 

Once you have found the contribution and determine what needs to happen, please use these articles to help you get the contribution on the statement or tax receipt:  

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