All duplicate records submitted for processing are placed in a queue and wait overnight for processing. The waiting records are listed in the grid on the Merge Family Queue page. You can review the records and, if you determine that certain records should not be merged, delete them. This topic shows you how to review records in the queue before the merge.

Note: Only staff users with Merge Family Access permissions assigned to their login credentials have access to the Merge Family Queue page. For information about how this permission is assigned, go to How to Give a Diocesan Staff Member Permission to Merge Duplicate Family Records.

1. Click Merge Families. Then, select the Merge Family Queue option.
   The Merge Family Queue page is displayed:
   
   
   All of the records waiting to be merged in the next overnight batch are listed in the grid. By default, the records are presented in reverse chronological order (from most recent to least recent) based on the date the merge was performed.
   
   The grid functions like all other grids in ParishSOFT Family Suite. Specifically:
   • You can customize the grid by choosing which columns to include (click to select them). You can also rearrange the columns by clicking and dragging them to the desired location, and then save your new layout or reset the grid back to the default layout ().
   • You can view information for the permanent family by clicking the name link. The link opens the Family Details record in Family Directory.
     
     For each record listed in the grid, the following information is provided:
     
     Use the horizontal scrollbar at the bottom of the page to bring the information on the far right into the visible area.
   • Family: shows the name of the permanent family.
     
     To view information for a duplicate family, click this button to the left of the permanent family’s name: . The word “Duplicate” is appended to the duplicate family’s name to identify it as a duplicate. To view information for all duplicate families at the same time, click this button in the column header.
     
     To view information for the permanent family, click the name link. The link opens the Family Details record in Family Directory.
   • Date Merge Created: the date the staff user took action to either add the duplicate record as new or to merge it into the permanent family’s record.
   • Envelope #: envelope number of the permanent family.
   • Permanent family’s contact information (physical address, primary phone number, and email address).
   • Permanent family’s registered organization ID and the name of the organization of registration.
   • Diocesan ID, Family ID, and Family DUID: unique IDs that identify the permanent family.
2. Review the list to make sure it is correct. Do the following:
   • If the list is correct, you don't need to do anything else. The system will perform the specified action for each item listed (add or merge) in the next overnight batch job.
   • To remove records from the queue so they are not processed, select the records you want removed. Then, click Remove Selected Families.

3. If desired, you can run a quick report that captures all of the information presented in the grid. To do this, click Quick Reports and select the Merge Queue Report option.

The report opens in the Report Viewer, displaying the names of families scheduled to be merged during the next overnight processing. Use the controls at the top of the viewer to page through the report if it contains multiple pages. You can also save and print the report.

Updated January 05, 2026 20:34