If you want to remove an entire batch or a single entry, please follow the instructions in How to create a correction batch to reverse an entire closed batch (or a single posting) using the memo field.

Note: Correction batches are created from the Contributions page and never from the Batches page.

How to use the correction batch feature to correct a closed-batch posting amount using the memo field

A correction batch will create a batch that has two sets of entries for the selected contributions.

Set One will reverse the "original" selected entries. All of these transactions will have negative amounts.

Set Two will re-add the entries but with the memo field updated in this case. All of these transactions will have positive amounts.

• If this correction intends to remove the transaction(s) completely, before closing this batch, you must remove all postings with positive amounts. For that option, it is best to follow these instructions: How to create a correction batch to reverse an entire closed batch (or a single posting) using the memo field.
• If this correction intends to correct the amount of the transaction(s), before closing this batch, you must leave all negative postings as they are and update each of the postings that have positive amounts to the corrected amount and update the Batch Details counts and amounts accordingly.
•  

1. On the Contributions page, search for the contributions needing corrections using the side filter panel.
   • If you want to correct a whole batch or several transactions that are in a particular batch, search the batch description in the filter panel to pull up the transactions in that batch.
     
   • Use the date range in the filter panel on the right to display the records that were posted in any selected date range. 
2. Click the box to the left of each transaction that has a contribution amount you want to remove or change.
3. Click the Create Correction Batch button in the toolbar (upper-right). 
   
4. Under Edit Values select Memo.
5. Name the correction batch. See the following suggestions:
   • If your correction batch is a correction of an existing batch, name the correction batch exactly the same as the original with the word 'Correction' or the letters 'CB' at the end.
   • Any name that describes the correction batch that is memorable. 
6. Fill in the memo field with the reason for the correction or removal (ie. remove duplicate transactions or update incorrect amount)
   • Note: this memo will be the same for all the corrected transactions so we suggest only choosing one type of correction per batch: transaction removal or amount update. If you have some of each, simply repeat these steps for each type.
7.  Fill in the reason for the correction. The Reason field is required.
8. Click the save button in the top-right corner.
9. You will be prompted to make sure you still want to create this correction batch.
   
10. The batch will be created as soon as you answer yes. The batch will automatically be flagged as a review batch. You will immediately be taken to the Batch Details page. where you must update some fields. Note: you may come back to this page and update the fields after you have managed the postings too.

To correct a transaction amount(s):

Click on the Postings button (top-right (2) in the image above). The following images are for example 1, where 20 was entered when 200 was given.

1. Very carefully go through the postings. Leave all the negative transactions in place. this is true no matter the difference in the original amount and the correcting amount.
   • Click the edit button to the left of the transaction with the positive amount that you want to update. This will bring the transaction up above the transaction grid and it will fill in the information as it is.
     
   • Simply click into the amount field and enter the correct amount for this transaction. The posting should have the amount that was actually given.
2. This example shows a correction from $50 to $25.
   
3. Once you have completed this process, you must ensure the batch is in balance. 

• • • • If the batch is in balance, you will see an aqua checkmark in the upper right corner. Click that to close the batch. (3 in the above image)
      • If the checkmark is greyed out, click the batch details icon in the upper right to go back to the batch details page. There, update the amount field, add a reason and save it. Then go back to the Postings page to close the batch. 
      • Do not change the count on the Batch Details page. You must change the amount field. 
      • The amount field will be changed from 0 to the sum of the difference between the original positive amount and the new amount. (See the image below)
      • When you make any changes to this record, you must enter a reason or the changes won't save.
      • Save the batch details to make the posting page button live.

You may now follow the instructions for How to review a batch and when you determine it is accurate, you may follow the instructions for How to close a batch. Closing the batch is required for the changes to show on reports.

Once you have closed the correction batch, you can download a Batch Postings List for your records to PDF of Excel:  

Updated September 10, 2024 13:02