Skip to main content
ParishSoft Help Center home page
Release Notes
Sign in

  1. ParishSoft
  2. ParishSOFT Family Suite (PSFS)
  3. Family Directory
  4. Troubleshooting

Troubleshooting

Solutions to common issues in the Family Directory module.

  • Add Family Error ~ "Object reference not set to an instance of an object" when entering a zip code.
  • Autofill family names doesn't populate all fields correctly
  • Can the membership status of multiple members be changed all at once?
  • How to remove apostrophe from postal code with leading zero in excel
  • How to resolve it when member records do not display in the list
  • How to resolve the 'No data to display' message when searching for a family or a member
  • How to resolve the error, "Server Error in '/' Application," when trying to log in
  • How to resolve the error: "Please enter a valid Email address. You are allowed up to 5 separated by a semi-colon (;)
  • How to resolve the error: Records cannot be deleted when a member has an active staff assignment
  • How to resolve the issue when a member record displays twice in the member list
  • Sacrament cannot be updated because the member belongs to an existing marriage record
  • Staff member is logged in but only the My Own Church page is available
  • The church used for baptisms is missing address information
  • Why am I not able to see giving history?
  • Why Aren't my Kenedy Statistics Showing Properly?
  • Why didn't a parishioner receive an envelope this month?
  • Why doesn't my city and state populate when adding the postal code?
  • Why doesn't the postal code display after I enter the zip code?
  • Why is a staff member that is not showing on the list?
ParishSOFT Support Home