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  1. ParishSoft
  2. ParishSOFT Family Suite (PSFS)
  3. Family Directory
  4. Troubleshooting

Troubleshooting

Solutions to common issues in the Family Directory module.

  • Add Family Error ~ "Object reference not set to an instance of an object" when entering a zip code.
  • Autofill family names doesn't populate all fields correctly
  • Can the membership status of multiple members be changed all at once?
  • Fixing the ‘Please Enter a Valid Email Address’ Error When Adding Multiple Emails
  • Format Postal Codes with Leading Zeros in Excel (Family List Export)
  • How to resolve it when member records do not display in the list
  • How to resolve the error, "Server Error in '/' Application," when trying to log in
  • How to resolve the error: Records cannot be deleted when a member has an active staff assignment
  • How to resolve the issue when a member record displays twice in the member list
  • My City and State don't Populate when Adding the Postal Code
  • Resolving the ‘No Data to Display’ Issue in Family or Member Searches
  • Sacrament cannot be updated because the member belongs to an existing marriage record
  • Staff Login Shows Only My Own Church Page
  • The church used for baptisms is missing address information
  • Why am I not able to see giving history?
  • Why Aren't my Kenedy Statistics Showing Properly?
  • Why didn't a parishioner receive an envelope this month?
  • Why doesn't the postal code display after I enter the zip code?
  • Why is a staff member that is not showing on the list?
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