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  1. ParishSoft
  2. ParishSOFT Family Suite (PSFS)
  3. Offering
  4. Troubleshooting

Troubleshooting

Solutions to common issues in the Offering module.

  • Contributions or funds are missing from reports
  • Fund is not available in the drop-down
  • How the System Handles Long- and Short-Running Reports
  • How to resolve the error, ".... Contribution Date must be within this range"
  • How to resolve the error, "Donor does not have an active pledge and pledges are required for this fund"
  • How to resolve the error, "Nullable object must have a value" when attempting to close a batch
  • How to save a batch when getting the error, 'Required'
  • Interpret validation errors when importing contributions
  • Resolve a conversion failed when converting the nvarchar value error
  • The contributions list does not show my batch postings
  • When I close my batch it no longer creates a deposit in accounting or it gives an error that it doesn't recognize my account
  • Why a statement might have negative numbers
  • Why are contributions missing from statements
  • Why are the contributions I imported not showing up in the parishioner's giving history or in contribution reports?
  • Why can't I close my batch? or Why can't I close a batch that has been flagged for review?
  • Why can't I see contributions?
  • Why does my letterhead graphic stretch across the width of the page?
  • Why you are getting a message that says, 'Create Duplicate Pledge?'
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